Privacy Policy

Your privacy and permission is important to us here at WP Fiddly Bits. This privacy policy between you and WP Fiddly Bits sets out the basis on which we will process any personal data we collect from you, or which you provide to us.

This policy adheres to the Data Protection Act 1998 and GDPR (EU Directive) 2018. For the purposes of this policy WP Fiddly Bits is the data controller.

DEFINITIONS

YOU/USER

For the purposes of this privacy policy you/user is defined as any third party that accesses the website and is not either (i) employed by WP Fiddly Bits and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to WP Fiddly Bits and accessing the website in connection with the provision of such services.

WP Fiddly Bits: Bank House 6 – 8 Church Street, Adlington, Chorley, Lancashire, PR7 4EX

COLLECTION OF PERSONAL INFORMATION

WP Fiddly Bits may collect and use the following kinds of personal information:

  • Information about how you use this website
  • Information that you provide to us for the purpose of registering via this website
  • Any other information that you send to WP FIDDLY BITS such as via a website form including:
    • Name
    • Address
    • Company
    • Email Address
    • Telephone number

USE OF PERSONAL INFORMATION

By using this site, you consent to us processing and collecting the aforementioned data, on the terms and for the reasons which are explained below.

  • Ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Provide you with information, products or services that you request from us where you have consented to be contacted for such purposes.
  • Carry out our obligations arising from any contracts entered into between you and us.
  • Allow you to participate in interactive features of our service, when you choose to do so.
  • Send you our newsletters from time to time that you have positively consented to receive.
  • Send you marketing communications that you have positively consented to receive.
  • Internal record keeping

SECURING YOUR DATA

WP Fiddly Bits will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

WP Fiddly Bits will store all the personal information you provide securely and in accordance with UK data protection laws, but please be aware that any data which you send to our site is sent at your own risk.

Any payment transactions made to WP Fiddly Bits will be encrypted using SSL technology

The data that we collect from you will be transferred to, processed and/ or stored on secure servers located in the U.S. on the cloud based accounting software Xero. Servers have SSL Certificates issued by leading certificate authorities Entrust & GTE Cybertrust, with all data transferred between WP Fiddly Bits and the Service encrypted. Xero’s servers are located within enterprise-grade hosting facilities that employ robust physical security controls to prevent physical access to the servers they house, including: 24/7/365 monitoring and surveillance, on-site security staff and regular ongoing security audits. For more information on Xero’s adherence to GDPR click here.

WP Fiddly Bits uses GoCardless to process your payments using 256-bit SSL encryption. GoCardless adheres to the Data Protection Act 1988, is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 and has received ISO 27001 certification. Data collected by GoCardless may be transferred to, and stored at, a destination outside the European Economic Area. It may also be processed by staff operating outside the EEA who work for GoCardless or their suppliers. For more on how GoCardless complies with GDPR click here.

WP Fiddly Bits uses Stripe to process your payments, which has been audited by a PCI-certified auditor and is certified to PCI Service Provided Level-1. Stripe forces HTTPS for all service using TLS (SSL). For more on Stripe’s security click here. Stripe is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework, for more see Stripe’s Privacy Shield Policy. For more on how Stripe is GDPR compliant click here.

WP Fiddly Bits uses ActiveCampaign to store personal data, which adheres to the EU-U.S. Privacy Shield Framework Principles issued by the U.S. Department of Commerce. Data stored on ActiveCampaign may be transferred to or stored in the United States and other countries. ActiveCampaign has made reasonable steps to become completely GDPR compliant, for more information on how ActiveCampaign is GDPR compliant click here, for more on ActiveCampaign’s privacy policy click here.

The data we collect from you may be transferred to and stored on the online workplace productivity tool Slack (Slack Technologies, Inc). Slack has received internationally recognised security certifications ISO 27001 (information security management system) and ISO 27018 (for protecting personal data in the cloud). Slack Technologies, Inc. participates in the Swiss-U.S. Privacy Shield Framework, and EU-U.S. Privacy Shield Framework. For more information on Slack’s privacy policy, click here.

WP Fiddly Bits may transfer process and/or stored the data we collect from you on the help desk software Help Scout, formally Brightwurks, which has self-certified to both the EU-U.S Privacy Shield and Swiss-U.S. Privacy Shield regimes. Help Scout have an appointed internal Data Protection officer, and is fully GDPR compliant. For more on Help Scout’s privacy policy, click here. For more on how Help Scout if GDPR compliant, click here.

DATA BREACH

In the unlikely event that our systems are breached, we will inform the ICO immediately and adhere to their guidelines.

DISCLOSURE OF YOUR INFORMATION

We will never pass on your details to third parties without receiving your positive consent to do so.
We may disclose your personal information to any of our group companies (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985) and also to third parties in the following circumstances:

  • To any prospective seller or buyer of all (or part of) our business or assets
  • If we are required to do so by law, any applicable regulation or to protect the rights, property, or safety of ourselves or others. This may include disclosing to other companies and organisations in connection with fraud protection and credit risk reduction.

ACCESS TO YOUR INFORMATION

Your data will be retained for up to 36 months, within which time WP Fiddly Bits will seek your consent to continue to hold such information.

If you no longer wish to be contacted in relation to information, products or services that you have previously requested from us, please contact us directly by emailing help@wpfiddlybits.com.

You have the right under the Data Protection Act to access the information which we hold about you. You have the right to have your information amended or deleted upon request. If you wish to exercise this right, please send your request to help@wpfiddlybits.com.

Following GDPR guidelines WP Fiddly Bits will answer and action all requests within 28 days of receipt.

OTHER WEBSITES

Please note that if you click on, or follow, any links from our site to external websites, our private policy will no longer apply. Please check the privacy policies of any such external site before submitting any personal data, as we cannot accept any responsibility or liability in relation to them.

UPDATES TO THIS POLICY

Any changes made to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check this page occasionally to ensure you are familiar with any changes.

GENERAL

This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

CONTACT US

If you have any questions about this privacy policy or how we treat your personal information, please contact us:
By email: help@wpfiddlybits.com
By phone: +44 20 8798 0709